Refund & Key Replacement Policy
Clear, transparent, customer-first protection for all digital purchases at mytechsoftware.shop
1. Our 100% Activation Guarantee & Groupon Coverage
At MyTechSoftware (operated by TECH SHOP, LLC), we guarantee that every digital license key sold directly or redeemed via Groupon vouchers is genuine, unactivated, and 100% functional. If a product key fails to activate on the publisher's official activation system despite following the official activation instructions, our policy provides for an instant free key replacement or appropriate resolution.
- Key produces a verified publisher error during initial activation.
- Region restriction discrepancy not noted in the product specification.
- Duplicate code allocation due to automated system glitch.
- Groupon voucher redemption code technical issues (instant re-issue).
- Key successfully activated and bound to your personal Microsoft account.
- Purchasing incompatible software after successful key revelation without prior support contact.
2. How to Request Key Replacement
Navigate to your Customer Key Vault or order confirmation page and use the automated troubleshooting tool.
Send your Order # or Groupon Voucher Code and screenshot to support@mytechsoftware.shop. Our engineers respond 24/7 in under 15 minutes.
A fresh replacement license key will be directly provisioned to your Key Vault, or your original payment method will be immediately refunded.
3. Refund Processing Timelines
Once approved by our support team, refunds are initiated immediately. Depending on your financial institution, funds will reflect in your account within:
- PayPal Express: Instant to 24 Hours.
- Groupon Deals: Subject to Groupon merchant warranty policies and direct replacement guarantee.
- Credit / Debit Cards: 1 to 3 Business Days.
4. Corporate Guarantee & Support Contact
Operating Entity: TECH SHOP, LLC (Business ID: 202010301433537)
Corporate Address: 1413 East County Road 450 N, Sullivan, IN 47882, USA
Resolution Desk: support@mytechsoftware.shop
Groupon Portal: https://mytechsoftware.shop/groupon
Response Time: Average < 15 Minutes (24/7/365)